Online shop
We’ll refund or exchange any items that are returned to us within 14 days, providing they are returned in the original packaging and unused. We will ask that you arrange and pay for the return, unless they are faulty. Please include a covering note with any returns stating your order number, your name and your reason for return and post it to:
Century House
24 De Montfort Street
Leicester
LE1 7GB
Meeting registration
We'll refund registration fees for meetings booked in error or that you are no longer able to attend up to fourteen days before the first day of the meeting. Refunds will not be processed after this time as the costs to us will then be incurred.
Membership
We'll refund membership fees for up to 14 days after payment (cooling off period). Your membership will lapse immediately. After 14 days, your membership can be cancelled but no refund will be made. Your membership will expire 12 months from the date of payment.